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Your Council
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Get to know your Council Mission Statement Contact Details

Located on the north shore of Belfast Lough, Carrickfergus Borough Council area extends from Greenisland in the south-west to Whitehead in the east. The total area of the Borough is 8203 hectares (32 square miles), with a population of 38,500 and rising. 
You can use this section of the web site to get to know who’s who in the Council. 

You can also find out more about Council departments and their key contacts. This will enable you to telephone or email all our main service areas.

The Council is fully committed to the delivery of value for money, high quality public services.  Please refer to the Corporate Plan, available to download in this section, for specific details.

The Mission Statement outlines that:
"Carrickfergus Borough Council is to develop and maintain a sustainable quality environment which will enhance civic pride through the provision of efficient and effective public services at a reasonable cost."

The main telephone number for Carrickfergus Borough Council is +44 (0)28 9335 8000
and the email address is:
info@carrickfergus.org- Reception staff will be glad to assist with your enquiry.

Our postal address is:
Carrickfergus Museum & Civic Centre
Antrim Street
CARRICKFERGUS
BT38 7DG

 

Click on

Awards & Recognition
Carrickfergus Borough Council has received numerous awards and recognition over recent years.  These demonstrate both our continued efforts to achieve better service delivery at a reasonable cost, and the on going participation and involvement of the Carrickfergus Community.  

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Charter Mark
2003 Cleansing Section (Combined Award - first of its kind in Northern Ireland)

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Carrickfergus in Bloom
Carrickfergus Town has been awarded:
2005 Ulster in Bloom 2nd place – Large Town Category
2005 Northern Ireland Amenity Council Best Kept Sheltered Housing - Castlerocklands
2004 Ulster in Bloom 2nd place – Large Town Category
2003 Britain in Bloom Bronze Winner
2002 Ulster in Bloom Winner – Large Town Category
2001 Ulster in Bloom 2nd place – Large Town Category
1996 – 2000 Ulster in Bloom Winner – Large Town Category
1997 – 2001 Britain in Bloom Finalist
1998 Shell Best Kept Large Town Winner
1998 Shell Best Kept Large Housing Estate – Windmill Hill Estate
1998 Tidy Britain Award (awarded to the finalist who contributes most to the aims of the Tidy Britain Group).

Whitehead Town has been awarded:
2005 Ulster in Bloom 2nd place – Small Town Category
2004 Ulster in Bloom 2nd place – Small Town Category
2000 Ulster in Bloom 3rd place – Small Town Category
1998 Ulster in Bloom 3rd place – Small Town Category
1998 Shell Best Kept Small Town – Runner-up

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Carrickfergus Marina
2002-Present 5 Gold Anchors Award – highest world wide accolade
2000-2004 European Blue Flag Award for quality of services/facility provision
1997-2004 Royal Yachting Association Berth Holders Charter
2001-2004 Royal Yachting Association Sailability Centre 2001- present

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Corporate Management
2004 Best Marketing Initiative Carrickfergus Business Award
2002 APSE Public Partnership Working (Mid-Antrim Museum Service)
2002 SPIN Award - Best Website for NI - 2nd Place (public sector)
2001-2004 National Pool Lifeguard Qualification – All Lifeguards        
1998 Leisure and Travel Trade Best NI Marketing Award
1998 NITB Best International Event (World Optimist Sailing event) with a world record 41 participating countries and over 10,000 bednights.

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Organisational Structure
Following the recently completed re-organisation, the Council’s structure comprises the Chief Executive’s Office and four other Departments. Reporting directly to the Town Clerk and Chief Executive (CE) are the senior management team of 4 Directors - ie the Directors of Building Services, Development Services, Environmental Services and Support Services.

Chief Executive’s Office
Building
Services Department
Development
Services Department
Environmental
Services Department
Support
Services Department

Chief Executive’s Office
(Chief Executive: Alan Cardwell)
The Chief Executive’s Office comprises the Town Clerk and Chief Executive, his Personal Secretary, the Policy Officer and the Internal Auditor - all of whom report directly to the Chief Executive. The Chief Executive has overall responsibility for all Council’s executive business and is the organisation’s Chief Finance Officer. The Office covers the important areas of Corporate Planning, Business Improvement, Internal Audit, the Equality / Good Relations duties of the Northern Ireland Act (1998), Council’s representation on various partnership bodies and Local Government Elections. The Chief Executive is also Council’s link with Central Government Departments and Ministers on matters of major importance.

Building Services Department
(Director: Stephen Johnston)

The largest part of the Department's workload is in relation to Building Regulations which involve the checking of building plans, the approval of applications or (as required) the issue of rejection notices, the checking of fees and the inspection of sites once construction work has commenced. In addition to the above functions the Department also carries out a number of other subsidiary functions, including providing advice on access and facilities for disabled people, and the provision of lease and deed documentation for Council properties.

Other areas within the Department's remit are:

  • Property Certificates
  • Dangerous Structures
  • Street Naming / Postal Numbering, Access
  • Licensing
  • Energy Conservation
  • Water Conservation
  • Facilities Management
  • Asset and Project Management

Development Services Department
(Director: John McCormick)

The function of Development Services is primarily to develop the BoroughÕs natural and built resources in order to add value and improve the overall product. A range of services, facilities and activities are included within the remit and a synopsis is presented below.

The department comprises over one hundred staff working across four main sections, namely; Economic, Community, Leisure and Marketing. Highlighted below are the broad key areas of responsibility for each section. It should be noted that there is a significant degree of synergy between the various functions.

Economic Development Section

  • Business Start
  • Business Development
  • Business Competitiveness
  • Town Centre Management
  • Local Strategy Partnership
  • Regeneration

Community Development Section

  • Community Centre Facility Management - 6 locations
  • Community Development
  • Community Relations
  • Community Safety
  • District Policing Partnership

Leisure Development Section

  • Leisure Centre
  • Ramparts Health and Fitness Suite
  • Outdoor Leisure Facilities - 9 locations
  • Playgrounds - 12 locations
  • Carrickfergus in Bloom
  • Countryside Access
  • Cemeteries
  • Parks and Countryside

Marketing Development Section

  • Museums
  • Marina, Harbour and Whitehead Boat Park
  • Arts and Events Management
  • Tourism
  • Corporate Marketing
  • Corporate Brand Management
  • Corporate Public Relations
  • Corporate Web and Internet Management

Development Services represent Council on various bodies including:

  • Rural Economic Action Partnership (REAP)
  • Core Regional Economic Development Body (CORE)
  • Councils of the Metropolitan Area (COMET)
  • Belfast Lough Sea and Shore Ltd (BLSS)
  • Causeway Coast and Antrim Glens Regional Tourism Organisation (CCAG)
  • Causeway Coast and Glens Heritage Trust (CCGHT)
  • Mid Antrim Museum Service (MAMS)
  • Local Community Fund Management Board (LCF)
  • Youth and Voluntary Arts (YAVA)

Environmental Services Department
(Director: Alan Barkley)

The Department is primarily charged with maintaining a clean, safe and healthy environment. Work is related mostly to its statutory duties which include the following:
  • Waste and Litter Collection and Disposal
  • Recycling
  • Food Control
  • Health and Safety
  • Consumer Protection
  • Pollution Control
  • Dog Control
  • Environmental Health
  • Planning Consultations
  • Licensing and Regulatory Services
  • Local Agenda 21

Support Services Department
(Director: Ian Eagleson)

The administration, finance, ICT and personnel functions within the Council are co-ordinated centrally and fall within the Support Services Department.

The administrative responsibilities include:

  • Support to Council and Elected Members
  • The Committee Secretariat
  • Human Resource Function
  • Registration of Birth, Deaths and Marriages
  • Civic and Ceremonial Functions
  • Public requests for Information
  • Back-up to the Chief Executive

Financial services provided by the Department include:

  • Staff Salaries
  • Creditors and Debtors
  • Invoicing
  • Monthly Accounting Statements
  • Annual Accounts
  • Annual Estimates (Budgets)
  • Capital Accounting
  • Grant Claims
  • Councillors' Allowances
  • The Department is also responsible for ICT support across Council.


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    How can we help you?
    We’re here to help you, so if you have any queries about our services or require assistance in any area, please feel free to contact the relevant department from the directory below.


    A
    Access to Countryside 9335 8053
    Air Pollution 9335 8071
    Alcohol Free Zones 9335 8071
    Amusement Permits 9335 8071
    Arts Development 9335 8053
    B
    Business Improvement 9335 8003
    Bins Collection (Wheeled) 9335 1192
    Births, Deaths & Marriages 9335 8047
    Building Services 9335 8061
    Booking Bowling Greens 9335 1711
    Booking Sports Pitches 9335 1711
    Bye-Laws 9335 8053
    C
    Cemeteries Maintenance

    9335 1192
    Civic Events 9335 8012
    Collection of Bulky
    Household Waste
    9335 1192
    Community Centre Bookings 9336 4747
    Community Relations 9335 8053
    Community Safety 9335 8053
    Community Services 9335 8053
    Consumer Safety 9335 8071
    Council Members 9335 8014
    Council & Committee Services 9335 8014
    Customer Services, General 9335 8000
    D
    Dangerous Structures 9335 8061
    District Policing Partnership 9335 8053
    Dog Fouling 9335 8071
    Dog Licensing 9335 8000
    Dogs/Lost/Found/Dangerous 9335 8071
    Dog Warden 9335 8071
    E
    Economic Development 9335 8053
    Election Services 9335 8002
    Entertainment Licences 9335 8069
    Environmental Health 9335 8071
    Equality Scheme 9335 8003
    Events 9335 8053
    F
    Finance 9335 8011
    Food Safety (food complaints, premises) 9335 8071
    G
    Golf Course (Bentra) 9337 8996
    Grave Purchase 9335 8024
    H
    Health & Safety 9335 8071
    Human Resources 9335 8012
    I
    Illegal Dumping 9335 8071
    Information Technology 9335 8019
    L
    Legal Services 9335 8002
    Leisure Development 9335 8053
    Litter Removal 9335 1192
    Lottery Registration/Renewal 9335 8071
    M
    Maritime Area Development 9336 6666
    Marketing & Public Relations 9336 6666
    Marriages 9335 8047
    Mayor’s Office 9335 8002
    Museums & Heritage 9335 8053
     
    N
    Noise Nuisance 9335 8071
    P
    Parks Management 9335 1192
    Pest Control 9335 8071
    Petroleum Licences 9335 8069
    Planning Schedules 9335 8014
    Playground Maintenance 9335 1192
    Playing Fields Bookings 9335 1711
    Policy 9335 8003
    Property Certificates 9335 8066
    Public Toilets 9335 1192
    R
    Recycling 9335 1192
    Refuse Collection 9335 1192
    Registrar’s Office 9335 8047
    S
    Sports Development 9335 8053
    Street Cleansing 9335 1192
    Street Naming 9335 8062
    T
    Tennis Court Bookings 9335 1192
    Tourism Development 9335 1711
    Town Centre Management 9335 8003
    Tourist Information 9335 8066
    Town Twinning 9335 1192
    U
    Unauthorised Building Works 9335 8062
    W
    Waste Collection
    (Bulky, Commercial, Wheeled Bins)
    9335 1192
    Council Facilities/Venues
    Andrew Jackson Centre 9335 8053
    Bentra Golf Club 9337 8996
    Bowling Green 9335 1513
    Castleview Pavilion 9335 3325
    Childrens’ Play Areas 9335 1192
    Dog Pound 9335 1639
    Harbour 9336 6666
    Greenisland Social Centre 9086 0851
    Leisure Centre 9335 1711
    Marina & Waterfront 9336 6666
    Museum & Civic Centre 9335 8000
    Oakfield Community
    Development Centre
    9336 4747
    Sunnylands Community Centre 9335 0900
    Town Hall 9335 8000
    Whitehead Boat Park 9336 6666
    Woodburn Community Centre 9336 9280
    Services Which Are Not
    the Council’s Responsibility
    Carrickfergus Castle
    (Environment & Heritage Service)
    9335 1273
    Crimestoppers (PSNI) 0800 555 111
    Education & Libraries 2565 3333
    Electoral Office 9034 2263
    Electricity (NIE) 0066 1100
    Emergency Pollution (DOE) 0800 807060
    Flame Gasworks Museum 9336 9575
    Flooding (24 Hour) (Roads Service) 0845 7440088
    Flooding - Rivers Agency (DARD) 9260 6100
    Land Registry 9025 1555
    Ordnance Survey 9025 5755
    Planning (DOE) 2565 3333
    PSNI (Exchange) 9065 0222
    Public Housing (NI Housing Executive)
    Carrickfergus Office
    9335 1115
    Grants Office, Ballyclare 9335 2849
    Rates 9025 2525
    Roads (DOE) 9025 3000
    Septic Tanks 9025 4863
    Street Lighting (Fault Reporting) (DRD) 9025 3051
    Water Pollution (DOE) 9025 4868
    Water Services (DRD) 9024 4711